Microsoft authenticator change phone. Open the Microsoft Authenticator app on your old phone.

Microsoft authenticator change phone Step 3: Enter the backup code The Microsoft Authenticator app is a security application that allows users to authenticate their identity when accessing their Microsoft account or other accounts. You will be prompted to set up authentication again. Changing your phone number in the Microsoft Authenticator App is easy. If you are allowed by your admin to use phone sign-in using Authenticator, you'll be able to go through device registration to get set up for passwordless phone sign-in and Azure AD Multi-Factor Authentication. You can Google Token2. Switching Microsoft Authenticator to a new phone is a straightforward process that ensures your digital security is maintained across devices. See answers, tips and challenges from other users and experts on this Microsoft Q&A page. Upon selecting 'Continue' i get the prompt to Dec 4, 2020 · I was using Google Authenticator and wanted to switch to 1Password. ; Scan the QR code displayed on your browser with your mobile device camera. As a way to sign in every time, by using a one-time password code to increase account security. Jul 25, 2024 · Fix 2: Enable Automatic Date and Time. Generally we move it to a shared box but when the account is generic in nature like sales and not a specific person, another user will have to login and continue working. However, if you are the Microsoft 365 admin and have this issue, please directly contact Phone Support . This change will help us provide a more streamlined I then attempted to login to the tenant specifying to use Authenticator app but still no notifications in the app. You'll need to Jun 9, 2023 · Hi. Sign in to your account with your username and password. We recommend using MS authenticator or Google authenticator. 62+00:00. it only asks to be authenticated by Set up security info to use a phone call. Help with the Microsoft account recovery form. Following the instructions here finally brought me to the set that only had the Jul 24, 2019 · How do I register a second and a third device (iPhone / iPad in in this particular case)? First phone (main phone) is already using the Authenticator App without problem. Feb 19, 2022 · Open Microsoft Authenticator on the new phone. Make sure Airplane mode is off. This must be done, for example, when you switch to a new mobile device. Follow the steps to enable backup, recovery, and reva To get more help from the Microsoft account teams please use the chat link below and then you can request a call back. On your new phone, go to your app store (Google Play Store for Android or Apple App Store for iOS). Login to your Microsoft account (or iCloud account) that contains the Cloud backup. Microsoft account team <*** Email address is removed for privacy ***> I had to "Turn it on" three times before it showed as set up, but my phone was able to complete the re-enable authentication task without Here's the official document that applies for global administrator: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn. In the "Two-factor authentication" section of the page, click Enable two-factor authentication. Learn how to use Microsoft Authenticator . To register the Authenticator app, follow these steps: After users register for the Authenticator app, they need to enable phone sign-in: In Microsoft Authenticator, select the account registered. Regenerate QR code for my microsoft authenticator, I lost my phone where I had setup my business account and need to generate a new QR code for my new phone. We are happy to assist you! Based on your description, we understand that your problem is "can’t access to the account as the authentication app is not working”. To download Microsoft Authenticator on a new device, adhere to the following instructions: Run the Microsoft Authenticator App on your most recent phone. Or if you lose your contact method, your password alone won't get you back into your account—and it can take you 30 days to regain access. Sign in using an authenticator app notification on your mobile device. After adding and verifying your new phone number, Now as an end user: if you only set up Microsoft authenticator app as your verification method: To find contact number of Data Protection team, please check Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn . Try resetting the Authenticator app. If you use the app and encounter the message wrong phone number in Microsoft authenticator, read on. (Note, this will back this up to the account you used to set Step 2: Install Microsoft Authenticator on New Phone. Tap into tailored expertise, certified by Microsoft. Set up the Microsoft Authenticator app to send notifications. ; Turn on iCloud backup for iPhones or the cloud backup I have a MS Authenticator app for a work account. Just follow the three steps to start using Authenticator to sign in. Manually Reconfigure Your Accounts: app for two-factor authentication (2FA). This is called two-step verification or multi-factor authentication. Nov 16, 2022 · Hello! I am having the same problems that Michal is having with Microsoft Authenticator but on my business account, I cannot see to set up the business account in Authenticator, when I login on my desktop it asked me to open up the Authenticator app and input the code, but then I cannot add the Business account on the Authenticator successfully I'm trying to change my phone number on Microsoft authenticator when I follow the instructions to change the number, it is just to send code to my old number and I just keep going around in circles!!?? can someone please advise Mar 4, 2025 · They need to request that an administrator reset their password. Become a better business by migrating to Microsoft Azure. Set up an authenticator app as a two-step verification method Go to your authenticator app; Open Microsoft Authenticator. This cyclic issue was resolved, The problem is with the MS Authenticator app, if If you have the authenticator App set to your account and you don't have access any more to the device to authenticate, you have the option to recover your account credentials on your new device with the steps in the link however make sure you don't have a personal Microsoft account already set up in the authenticator app; https://support Quick Tips. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Protect your personal and business data from outside breaches by securely logging into your organization's applications with Microsoft's mobile authenticator app. While passwords can be guessed, stolen, or phished, only you can provide fingerprint authentication, or provide the right response on your mobile at the right time. As the only way to sign in - just tap an approval on your phone to sign in. Sometimes known as two-step verification, multi-factor authentication (MFA) adds an extra layer of protection to help prevent hackers If you are unable to recover or restore your Authenticator's account credentials because you cannot access your backup account, our support agents cannot help, sorry. The Configure mobile app screen will appear. If you're an administrator, you can find more information in Configure and enable users for SMS-based authentication. Phone numbers can be set by those with at least the Authentication Administrator role. Make Azure Install the authenticator app on your new phone, or change to a different device so you can keep using multi-factor authentication (MFA) with your login. Now again go to Add sign in method > select Microsoft authenticator app and start adding process with scan QR code from your new mobile device. The Aug 18, 2024 · But the old GitHub entry is gone in the Authenticator app on the new phone! Apparently, it was not transferred with the rest of the data from the old to the new iPhone. For help getting access to your Microsoft backup account, use the Microsoft account sign-in helper. On your PC, go back to Learn how to move Microsoft Authenticator app and its saved credentials to a new phone using Cloud backup or iCloud backup. NONE of my MS Teams are using the telephone numbers listed in the azure "additional security verification" settings. Remove and re-install the app if you are already logged in to a Microsoft account. That eliminates the security risk of receiving verification codes on multiple devices. They can also use it as a verification option during self-service password reset (SSPR) or multifactor authentication (MFA) events. Set the MFA caller ID number to the number you want users to see on their phones. 3. Notes: If you can't use your camera to scan a QR Code, click Can't scan the image on your PC and tap Enter code manually on your mobile. Migration Planning and Support. In both cases, it’s worth using Authenticator for security and saving your data. Email account. Microsoft. Here’s a step-by-step guide on how to install the Microsoft Authenticator is not available for PC or Mac as authenticator apps are typically designed for smartphones for security reasons. In the meantime, I would like to share some information with you, we have dedicated support team for Microsoft Authenticator related query. Therefore, I’d recommend you please For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. Go to your authenticator app. Apr 22, 2021 · Visit https://myaccount. https://support. Sign in using an authenticator app code on your mobile device Mar 4, 2025 · Enable Authenticator Lite. After setting up the MS Authenticator app, I was challenged to re-enter the QR Code for all the accounts I had previously set up. Microsoft no longer supports Authenticator versions that are more than one year old. For example, if you're already using the Google Authenticator app, you can use that and add your Microsoft 365 account to it. When a phone number is set for SMS-based sign-in, it's also then available for use with Microsoft Entra multifactor 2 days ago · Please note that both categories together with questions have been moved to Microsoft Q&A. Tap on the option to manually add an account and select the type of account you want to add. Switching Microsoft Authenticator to a new phone is a simple process that can help ensure your account security. The Configure mobile app page appears. ; The accounts that were backed up will automatically be added to Microsoft Authenticator on your new phone. Here’s how to do it: Open the App on your device. When i click on 'Set up phone sign-in' it confirms (green tick) that the device is registered and that screen lock has been set. If you still have access to one of the authentication method you were using previously for MFA, you can use the Security info page to add the new method of authentication from new phone and Set up a phone call as your verification method; Set up a security key as your verification method; Set up an email address as your verification method; Set up security questions as your verification method; Set up text messages as a phone verification method; Set up the Authenticator app as your verification method; Set up Security info from a Users can register Authenticator via combined registration only if the Authenticator authentication mode is set to Any or Push. Open Microsoft Authenticator on your mobile device. But for some reason, when a user goes in to his / hers "security info" page. Download the App: Go to the Google Play Store (for Android) or the Apple App Store (for iOS) on your new phone and download the Microsoft Authenticator app. Use an authenticator app that is not from Microsoft as your sign-in method. Now i am unable to log back in, i am unable to use my email or mobile number to log in. Hi Hafizah Lyana Peter1, Thank you for posting to Microsoft Community. Follow the steps to create, restore, and remove the backup on your old and new devices. Some only support phone and app, others also mail. In this article. as it is very easy to forget or confuse this set-up. Hi I have same issue, I can't log in to all my Microsoft account because they always asking the code authentication from Microsoft authenticator, Set up your office phone number as your verification method. Microsoft Authenticator helps you sign in to your accounts if you've forgotten your password, use two-step verification or multi-factor authentication, or have gone passwordless on your account. . We recommend having at least two authentication methods for your account in case you lose one method. Set up the Microsoft Authenticator app as your verification method - Microsoft Support. To protect your account and its contents, neither Microsoft moderators here in the Community, nor our support agents are allowed to send password reset links or access and change account details. Hope this helps Aug 4, 2024 · Open Microsoft Authenticator app, and select Begin Recovery. Since our forum doesn’t focus on Authentication mechanisms, we have a dedicated team with special expertise in authenticator app queries, so we kindly suggest you post the question in our dedicated microsoft-authenticator - Microsoft Q&A for further assistance. So I went to setup a second account in Authenticator but still the same issue The guide will cover moving from Android mobile to iOS. ; You will be asked to sign in to the Microsoft account you used for the backup on your old phone. Although NPS doesn't support number matching, the latest NPS extension does support time-based one-time password (TOTP) methods such as the TOTP available in Authenticator, other software tokens, Mar 1, 2025 · Go to Protection > Multifactor authentication > Phone call settings. Tap the three vertical dots at the top right, and then tap "Settings. 3 days ago · Migrating Microsoft Authenticator on a New Phone or Device. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Now Open Microsoft authenticator app on new phone Select Add account > Work or school account or Personal Microsoft account Choose Scan QR Code. Change my Notes: If you can't use your camera to scan a QR Code, click Can't scan the image on your PC and tap Enter code manually on your mobile. This is why you need to have your old device or an alternate method of authentication set up, like a phone number or email. I want to get that set up on my new phone so I can access my email and teams on my phone This thread is locked. If you lost your authentication method and do not have a backup connected to your account, you will need to delete your current Important: If you turn on two-step verification, you will always need two forms of identification. Learn how to backup and restore your authenticator accounts on the cloud and move them to your new device. I completely signed out of my old phone and can not input the code/numbers to sign in. 5. Now, go to the Microsoft Authenticator I recently had to replace my phone. Select Save. Follow the step by step guide with screenshots for Android and iOS devices. Contact Microsoft Support to request an MFA reset. Some stupid authentication thing where instead of asking for a 6 digit code the web app displays a 2 digit code This can be done through the app settings. This means that if you forget your password, you need two contact methods. Loading × Sorry to interrupt Oct 17, 2023 · The microsoft authenticator app is an easy alternative to using a text or phone call for multifactor authentication and is the best method for accounts that multiple users monitor, i. Check that the time on your phone is correct. 2024-02-23T19:53:37. Make sure you are entering the correct information. After downloading the authenticator, scan the QR code and follow the instructions within the authenticator application to complete the installation on your mobile device. Oct 23, 2023 · To add or change authentication methods for a user in the Microsoft Entra admin center: Sign in to the Microsoft Entra admin center as at least an Authentication Administrator. Set up Microsoft Authenticator and add your accounts. According to the settings in Authenticator app, only personal accounts can be backed up, so having a backup is not an option. An authentication method is an additional layer of security for your account. I'm sorry to hear about your situation! Since you're already signed in on one PC, you can update your verification phone number by signing in to Security info and add your new phone number as in Set up a phone call as your verification method - Microsoft Support, or select Change to update your phone number. Do you see the Change link 5 days ago · Technical consultancy . Growth and Scalability. Use Microsoft Authenticator with Office Mar 6, 2025 · NPS extension. Enable 2-step for authenticator app Emergency recovery code - You may given an separate code during sign up in case you can't use the authenticator app. Tap on an account. Set up security info to use a security key. During the setup process, select "Use phone number" and follow the prompts to enter your phone number and receive a verification code. Change my phone number. This will link MFA to your new phone's Authenticator app, and you'll be all set! SOLUTION 2: If you are the sole Admin account user. However when the previous user sets up MFA to their phone, I May 13, 2020 · Currently I am a guest of (3) different Microsoft Teams, my invitation was set up using different phone numbers for validation. Authenticator apps use the time on your phone to generate codes, so if your phone's time is incorrect, the codes won't work. " Use your phone's camera to scan the QR code provided. Add Your Accounts to the New Phone In the Microsoft Authenticator app on your old phone, you should see a list of I had microsoft authenticator set up on my old phone which i no longer have access to. I then set the option labeled "Setup phone sign in, sign in without a password" Now when I try to login Authenticator prompts me to allow the login. Skip to main content. By following these steps, you can easily switch to a new phone and update your account settings to reflect the new 2FA method. " In the "Backup" section, toggle-On "Cloud Backup" on an Android phone, or "iCloud Backup" on an iPhone. Authenticator Lite is also included as part of the Notification through mobile app verification option in the per-user MFA policy. 2. Moving data over when you upgrade or get a new smartphone should take top priority. Wait for the restore to complete. On the Additional security verification page, select Mobile app from the Step 1: How should we contact you area. Set up the Microsoft Authenticator Recovery tool on your new device. Next, go to Add sign-in method > select Microsoft Authenticator app and commence the setup process by scanning the QR code with your new mobile device. Learn more The video is here if you want to transfer Microsoft Authenticator to a new phone. Step 2: Install Microsoft Authenticator on your new phone. 5 days ago · What I don't understand is that I found three (!) different sets of MFA authentication methods. To set up Microsoft Authenticator on a new phone, follow these steps- Open the Microsoft Authenticator app on your old mobile. Modern authentication methods like Microsoft Authenticator are a recommended alternative. This guide covers both the Open Microsoft Authenticator on the new phone. Here’s how you can transfer your Microsoft Authenticator codes to your new phone without starting from scratch. After reinstall, trying to sign in was useless, because i kept getting prompted to use the app. Select Work or school account. Update the App: Ensure that the Microsoft Authenticator app on your old device is updated to the latest version available. Open the Microsoft Authenticator app on your old phone. For more information about how to set up the Microsoft Authenticator app on your mobile device, see the Download and install the Microsoft Authenticator app article. If you are also changing phone numbers, follow our I have microsoft authenticator on Android and suddenly it has disabled phone sign in. Microsoft Authenticator A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. If your organization hasn't made SMS sign-in available, you won't see an option for it when registering a phone with your account. Follow the steps to set up the Authenticator app again. Two-factor verification. Tap the three-line menu in the upper left-hand corner of the screen and go to Settings. Double-check that you are using the correct login information for the app. There are only two options Microsoft allows and they both have to do with the stolen Mar 3, 2025 · Add or change your authentication method. Lost phone for Microsoft authenticator. Reply I have the same question (0 2 days ago · 4. Dec 22, 2021 · HI, i lost my device with the authentication app. Please consider migrating to this method as Microsoft may soon only support an authenticator app, sms and phone calls will no longer be supported. If your phone’s clock is not in sync May 1, 2019 · I am trying to activate Microsoft Authenticator on my phone and when I go to add a school or google mail account I am asked to enter a QR code instead of being asked for the You can follow the steps mentioned in the articles below to set up the Microsoft Authenticator app. ms/mysecurityinfo Microsoft Authenticator. ; Browse to Identity > Users > All users. For more information, see Change authentication methods. The option is near the bottom of the screen. This change will help us provide a more streamlined and efficient I need help with setting it up so that I can receive the code on my new phone in the Microsoft Authenticator app. Install Microsoft Authenticator on your new phone from the App Store (iOS) or Google Play Store (Android) and open the app. Open Microsoft Authenticator. but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator Why should you move Microsoft Authenticator to your new phone? Two-factor authentication apps like Microsoft Authenticator are essential security tools. After backing up your accounts I changed phones and can no longer get into Microsoft Authenticator. They see as the "Default sign-in method:" as "Phone text". I need to verify my account with the authenticator app and this is not possible anymore since I use a new mobile phone. ; Choose the user for whom you wish to add or change an authentication method and select Authentication methods. Phone calls. Please try again. Moreover, As your query is related with authenticator app. Microsoft Authenticator supports passkey, passwordless sign in, and MFA by using notifications and verification codes. Download the Microsoft Authenticator app on the new phone, sign in with your Microsoft account, and restore your saved settings. In the "Access" section of the sidebar, click Password and authentication. One of those phone numbers will lose service in 2 days time and I can not find a way to change it. > Revoke multi-factor authentication > Re-register multi-factor Go to your authenticator app; Open Microsoft Authenticator. 1. I found the solution. Always keep your device up to date. The Multi-factor authentication is an easy way to protect your Microsoft 365 email and calendaring service. In the Microsoft Authenticator app on your new device, tap on the account with the red exclamation mark icon and then tap on the ‘Action required’ text on the next screen. If you want to delete a backup, or signed in with the wrong backup account, follow these steps: Aug 22, 2021 · We would like to move to the Microsoft Authenticator App for MFA. Please 🙏 . On Your Old Phone Open the Microsoft Authenticator app on your old phone. Set up your office phone number as your verification method. But don’t worry; I’ll walk you through the process to ensure a smooth transition. Mar 4, 2025 · With the Microsoft Authenticator app, users can authenticate in a passwordless way during sign-in. 0 votes Report a concern. Popular authenticator apps include Google Authenticator, Microsoft Authenticator, LastPass Authenticator, and Authy. I tried to get revoked, and request a reset of the MFA. Sign-in helper Passwordless solutions such as Windows Hello, the Microsoft Authenticator app, SMS or Email codes, and physical security keys provide a more secure and convenient sign-in method. 2021-04 In this video, you’ll learn how to re-register a new phone using the Microsoft Authenticator app. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. com/home/contact 1. 1Password. Microsoft Authenticator relies on your device’s current time and a locally stored secret key to generate codes. Only US-based numbers are allowed. If you can't connect or sign in to iCloud, contact Apple Support. So, once set up, you can sign in with just a tap. Remember to remove the accounts from Jan 18, 2022 · I changed my phone recently and set up the app, everything seemed fine except for the fact that I didn't receive. ; Tap Add account (or the + button). Register your new phone, here: https://aka. Set up a phone call as your verification method; Set up a security key as your verification method; Set up an email address as your verification method; Set up security questions as your verification method; Set up text messages as a I had my phone stolen and now have a new mobile device I am attempting to set up with Microsoft authenticator. Mar 10, 2020 · Not sure if it’s possible but we have employees leave all the time and management wants another user to have access to the account. The screen will say "More information required". Follow the steps provided by Abiola Akinbade, a Microsoft Learn how to transfer your authenticator accounts to a new phone using cloud or iCloud backup. Steps for administrator reference: Sign in to the Microsoft Entra admin center (Azure Active Directory) as at least an Authentication Administrator. This guide will show you how to move your Microsoft Authenticator to your new Phone. Once your organization's global admin has reset MFA for end user, end user will need to set up two-step verification again. Mobile app and SSPR. Google Authenticator. If you are admin only, if you only set up Microsoft authenticator app as your verification method and no other admin available in your organization: This is the official document that applies to the Global Administrator reference: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn Once your organization's global admin has reset MFA for your account, you may need to set up two-step verification again. This will proceed to back up your data. Security key. Microsoft recommends users move away from using text messages or voice calls for multifactor authentication. Learn more. To delete an Authenticator account: Open Microsoft Authenticator. (Note, this will back this up to the account you used to set Open the Microsoft Authenticator app on your mobile device, click the "+" (top right), and select "Add account. Can’t access your account? Terms of use Privacy & cookies Privacy & cookies Selecting that option changes the GUI and provides another option: use a verification code from my mobile app . If the Microsoft Authenticator app is the only verification method added, and you are an end user with no admin roles please have an IT administrator reset your MFA by following the guidance in Based on the information you have share with us I understand that you would like to change the authentication method for MFA to use the new phone new phone. Search for "Microsoft Authenticator" and install the app. Complete the following steps: Ensure the Microsoft Authenticator is installed on your Windows Phone, Android or iOS. departmental email accounts. microsoft. Sep 4, 2023 · Hi Support, I am not able to login on an organization SharePoint with my guest account. In Step 2, you'll receive a phone call from Microsoft, asking you Two-factor verification and password reset authentication. Follow the steps for Android or iPhone and remove the app from your old phone. I would like to change devices for authenticator app because my old device is broken, however I have to use the authenticator app to get into the security information section of my account when i can Please note that both categories together with questions have been moved to Microsoft Q&A. Note: Before you can use Authenticator as a way to sign in, you need to download the app and have already added Authenticator to your accounts . Mar 4, 2025 · The user can set this phone number themselves in My Account, or you can assign the phone number using the Microsoft Entra admin center. Open the Microsoft Authenticator app on your old device and go to Settings > Backup. This will help avoid Set up the Microsoft Authenticator app to send notifications. ; At the top of the window, select + Jan 6, 2022 · If your Microsoft 365 admin re-enables Multi-factor authentication for your account, you may need to reinstall the Authenticator app and then set up the Microsoft Authenticator app again. Tap Settings and make sure App updates is Aug 31, 2023 · Previously, admins were unable to change the default sign-in method in the UI. When using a mobile app as a method for password reset, like Microsoft Authenticator, the following considerations apply if an organization hasn't migrated to the centralized Authentication methods policy:. My old phone broke and I never set up a backup on the authenticator app before. Get started . After that : go to Security info. Enable cloud backup (this usually uses your Microsoft account). ". Learn how to backup and restore your authenticator app data to a new phone without losing your configured accounts and codes. Under Backup, turn on the Cloud Backup toggle and select Continue or Change account to sign in create a backup. Make sure you're using the latest version of Authenticator - Microsoft does not support any app versions more than 12 months old. In the upper-right corner of any page on GitHub, click your profile photo, then click Settings. If not, you need to contact an organization administrator and have them reset your multi-factor authentication. Make Azure your foundation for innovation, security and scalability Aug 22, 2021 · We would like to move to the Microsoft Authenticator App for MFA. This is called going passwordless. Worked great for a user on the floor who didn't have a desk phone for office phone auth, and we don't allow cell phones on the production floor. Get the app . Use your phone number: If you previously added a phone number to your account for account recovery, you can use this option to verify your identity and set up Microsoft Authenticator on your new phone. Jia Sen Yap 6 Reputation points. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Open the Microsoft Authenticator app, select It uses a QR code to link to your account, which you can scan with your phone’s camera. Password reset authentication only. To delete a backup. Before continuing, make sure you have both your computer and phone. Now we need to register a second phone as backup device (and with an alternative cellular carrier) and a iPad as third device. To set up Microsoft Authenticator on your new phone, follow these steps: Open the Microsoft Authenticator app on your old phone. On the Additional security verification page, select Office phone from the Step 1: How should we contact you area, select your country or region from the drop-down list, type your office phone number, and then type your extension, if you have one. We will cover both Android and iOS. Select Receive notifications for verification from the How do Reset my phone and had to reinstall MS Authenticator App. You'll need to choose a different method for two-factor verification. Was quick and easy. In Step 2, you'll receive a phone call from Microsoft, asking you Feb 18, 2025 · Microsoft Authenticator. Now that it was stolen, I can no longer access the phone. How can i reconfigure Feb 29, 2024 · I had my phone stolen about 4 months ago and it held the Microsoft Authenticator app account for my school. This setting is ideal for admins who want to help users move from not-so-safe MFA methods to a stronger choice as the default. > Users > All users > Choose the user for whom you wish to add an authentication method and select Authentication methods. I am attempting to log into my microsoft accounts on my computer, but cannot do so without the authenticator, and I cannot login into authenticator without the old device, which i do not have access to. Security questions. Common questions about the Microsoft Authenticator app - Microsoft Support . But you can follow the same steps to move from iOS to Android. Authy. How can I re-enable GitHub two-factor authentication Download a TOTP app of your choice to your phone or desktop. Step 5: Start the Process on Your New Phone. We are glad to assist. "Microsoft account password reset request. Registering a device gives your phone access to your organization's services but doesn't allow your organization access to your phone. Move Microsoft Authenticator To A New Phone. Google Play . How do I change my Microsoft Authenticator to a new phone number? How to Install Microsoft Authenticator app on New Phone: Whether you’ve upgraded to a new phone or just want to switch devices, moving the Microsoft Authenticator app can be daunting, especially if you rely on it to access important work accounts. Learn how to backup and restore your Microsoft Authenticator app data from your old phone to your new phone. On June 26, the Microsoft-managed value of this feature changed from disabled to enabled. Tap on the three-dotted icon and go to Settings . Now that I have a new phone I cannot access my previous accounts on the authenticator app and I do not have access to the old phone to create a backup. Step-by-step guide on how to change your phone number on the Microsoft Authenticator App. It provides an additional layer of security by requiring users to enter a code or approve a notification on their phone before being able to access their account. Community. Transferring Microsoft Authenticator data is only possible between phones running the same OS, meaning you can only move accounts from one Android phone to another or between two iOS Scan the QR code with your Android or IOS mobile device. First phone (main phone) is already using the Authenticator App without problem. Mar 9, 2021 · We did not have to upgrade our Azure accts to P1 or P2 because to Azure, you are using Google Authenticator and the like. I tried to add two-factor authentication via email or phone from Azure AD but only the application code is always required. Certified Guidance. Without using the backup and therefore can't be the only one experiencing this issue trying to get the app set up on a new phone. You may even lose access to the account. Now that you have created a backup, the next step is to install the Microsoft Authenticator app on your new phone. We recommend checking out the following resources for help in regaining access to your account:. For I recently change my phone as the phone is lost, but then i cant login as admin for my microsoft 365 subscription for my organization. Tap on Restore from backup or Begin recovery depending on the screen that you are on. ms/mfasetup it will give you an option if you would like MFA as SMS or as an option in Authenticator app. Under "Scan the QR code", do one of the following: To register for password reset, see one of the following articles, based on your verification method: Set up security info to use an authenticator app (preview), Set up security info to use a phone call (preview), Set up security info to use text messaging (preview), Set up security info to use email (preview), or Set up security info to use security questions (preview). Maggie DEFRANCE • Follow 0 Reputation points. Click on Hi, I have Microsoft Authenticator and I have a connected MPN (Microsoft partner center) but now I bought a new mobile phone and I should somehow transfer it to a new Learn how to backup and restore your 2FA accounts on Microsoft Authenticator when you switch to a new phone. Go to the security settings of the service, find the option to manage or reset 2FA, and scan the new QR code with the Authenticator app I normally use Aegis Authenticator, but for a specific need of my office I had to use Microsoft Authenticator. Find out the limitations and steps for iPhone and Android devices. I lost my phone with Authenticator app on it which had the admin account of Microsoft Subscription. Jun 27, 2023 · I have successfully added my work account to the Microsoft Authenticator app. App Store . After you have validated you can authenticate with Intel. On your mobile device, open Authenticator, and select then Settings. But the outcome is always the same: You didn't enter the expected verification code. Learn how to use cloud or iCloud backups to transfer your 2FA accounts from your old phone to your new one. Get the app on your phone . go to not 2FA, if you would like to configure your MFA on your new phone I will suggest visiting aka. 4. How can I reset the MFA on my guest Mar 28, 2024 · I tried to change my phone number so I could log in, but now it says I need to wait 30 days to be approved. Can I use multiple Mobile Authenticator apps to generate codes for the same user? In general it is not Apr 24, 2023 · 1. I downloaded the Authenticator app on my new phone and it requests access from my stolen phone. How Do I Change My Authenticator App To A New Phone? To set up the Microsoft Authenticator app on a new phone, follow these steps: Open your phone’s app store (Google Play or the Apple App Store) Find the Microsoft Authenticator app; Install the Microsoft Authenticator app; To protect your account and its contents, neither Microsoft moderators here in the Community, nor our support agents are allowed to send password reset links or access and change account details. Kindly check this article about Common questions about the Microsoft Authenticator app - Microsoft Support if it can provide any suitable information about your mentioned Set up a phone call as your verification method; Set up a security key as your verification method; Set up an email address as your verification method; Set up security questions as your verification method; Set up text messages as a phone verification method; Set up the Authenticator app as your verification method; Set up Security info from a On your phone. By default, Authenticator Lite is Microsoft managed in the Authentication methods policy. (Note, this will back this up to the account you used to set Changing your phone number on the Microsoft Authenticator App is a step towards staying safe and having a smooth digital experience. This is something I had to do recently and it took a while to find out how to do it. com and log in to your Office 365 account Under the Security info section, click Update Info; In the Security info page you should see existing authenticators and/or app passwords you may If you're using mobile data, try switching to Wi-Fi and vice-versa. Please note: Microsoft Authenticator onl Change two-step verification settings; Common problems with two-step verification for work or school accounts; Manage app passwords for two-step verification; Set up a mobile device as a two-step verification method; Set up an office phone as a two-step verification method; Set up an authenticator app as a two-step verification method Remove Microsoft Authenticator From Your Old Phone If the accounts in Microsoft Authenticator work correctly on your new phone, it’s time to remove them from the old phone. All devices should use the Authenticator App. As per your mentioned description about "Authenticator App was on a different phone I no longer have. Click Next. But now, Microsoft has introduced a preview setting that lets Microsoft 365 admins change the default MFA authentication method using Microsoft Entra ID. Note. Select Approve from the approval notification sent to your mobile device. Print or write down this info and keep it safe, but accessible for if you can't use the app. Please kindly note: Since this is a public community, everyone can Thank you for posting to Microsoft Community. Two-factor verification and password reset authentication. Select Receive notifications for verification from the How do you want to use the mobile app area, and then select Set up. Removing Account from Microsoft Authenticator App: If you want to delete your account from the Microsoft Authenticator app: Open the Microsoft Authenticator app. and delete Microsoft Authenticator app which is listed with your old mobile phone device model. ; Tap the symbol with three dots in the right-hand corner to select the Settings option. e. htg mdxhds eyutt ozky xcogpx nmm sfex jemavjmq oza ddepok vlhrdzl eml nzlvdyzy zmgv vopr